Junior Customer Support Quality Analyst
REMOTE
About The Job
We are looking for a remote Junior Customer Support Quality Analyst to join our team at IMPACT BRANDS. IMPACT BRANDS is a fast-growing, innovative USA-based company, which specializes in health, beauty, and pet products development.
IMPACT BRANDS is on a mission to help improve the lives of people all over the world with its owned and operated family of brands that empower people to live their best life (PureHealth Research, Pureance, Trumeta, Petmade, VitalPeak).
Can you imagine the thrill and excitement of making a positive impact on billions of people? Join our diverse movement of top talented people around the world!
During a Typical Day, You’ll:
• Actively listen to customer service and sales agents' calls to identify pain points, areas of improvement, and adherence to established processes using pre-prepared questionnaire forms.
• Read and analyze customer support tickets to identify recurring issues, trends, and opportunities for process enhancement.
• Conduct mystery shopper calls to evaluate the customer experience and uncover potential gaps in processes.
• Document findings from data collection activities clearly and concisely to contribute to comprehensive process documentation/improvement.
• Work closely with the team to develop data-driven recommendations for process improvement, specifically addressing customer interactions.
OUR Operations TEAM
Deivydas
Renata
Katerina
Karina
Agneska
Vitalija
Gintare
Viktorija
Laura
Justina
Laura
Evilija
Deividas
Gabriele
Sandra
Tadas
Jenevy
Reymon
Ignas
Arluz
Christine
Mika
Rachelle
What We Offer
• An exciting opportunity to work in a vibrant international environment for a fast-growing USA-based company
• Inspiring, positive, innovative team, friendly and cooperative colleagues with teamwork culture
• Competitive salary and bonus based on experience and performance
• Work from home office or workspaces and "stress-free" environment
• A multitude of possibilities to improve professionally and personally (training courses of your choice, books, conferences, etc.)
• Flat hierarchies with the opportunity to influence the company from the beginning and a lived, mutual feedback culture
• We care about your well-being and work-life balance, so we offer a whole package of benefits
• There’s a freedom to explore ideas and to get unlimited career growth opportunities
Requirements
• Student (of the last year) or graduate from Business, Management, Data Analysis or similar field.
• Excellent communication skills in spoken and written Lithuanian & English.
• Great interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment where improvements are continuously being made and things change quickly.
Bonus:
• 6+ months of customer service or sales representative experience
Benefits
Paid Holidays
Flexible Days
Workations & Team-buildings
Health budget
Remote work & Home Office
Trainings & Courses aroundthe World
Our PremiumBrand Products
- Sign Up Bonus
- Paid Holidays – It’s vital for us that our employees would be well rested and come back to work even with more power!
- Remote Work – Work from your happy place! It does not matter if it is Thailand, Bali or your own couch, you are free to choose!
- Flexible Days – Work according to your own rhythm! On a Flexible day you can start your 8 hours shift at your chosen time.
- Workations and Team Buildings – Sometimes we need to lighten up our work routine. Spend some time with your colleagues in another city or abroad, do some teamwork, brainstorm, share a lunch or go for surfing!
- Health Budget – Go to SPA, check your health, buy a bicycle or hit the gym, we will cover whatever fits your personal needs!
- Home Office – Make your working place your dream office with your personal budget!
- Trainings and Courses Around the World – Found a conference, books or trainings which help you to become the Guru in your field? Share with us and jump in!
- Our Premium Brand Products – Try our premium quality brand products which we are ready to #impactbillions with.
- Volunteering – Get some karma points by volunteering 2 days per year! And yes volunteering time will be paid as your work hours.
- Other Company Retreats – Bonuses, welcome package, virtual lunches and events, outside speakers, mini team-buildings, birthday gifts and many more.
About us
We want to become a household name of outstanding products that better the lives of everyone it touches. We engineer and develop premium quality natural and organic health products, including supplements, beauty skincare, and pet care. We partner with doctors and experts, setting new industry standards for quality, efficacy, and innovation.
Impact Brands genuinely care about delivering first-class, cutting-edge quality products that you can be proud of playing your part. Impactors utilise integrity with a “results-oriented” mindset. Employees are valued and inspired to unleash their inner creativity and talent to perform their best work. If you are passionate about a healthy life and future and have ideas how to contribute reach out to us!
Let's #IMPACTBILLIONS together
Apply now
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