Payment Specialist
REMOTE
About The Job
IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 350 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast). We are dedicated to helping improve the lives of people all over the world.
At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.
IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a Payment Specialist and let’s impact billions together!
Our Treats:
Remote work. We are a fully remote organization, allowing you to work from any location.
More free time. Enjoy 15+ Working Days of Holidays to recharge and relax from work.
Internet subsidy. To ensure seamless communication and access to remote work we will assist you with an additional budget for high-speed internet.
Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.
Birthday Gift. Celebrate your special day with additional time-off.
Team spirit. Enjoy regular team-building activities and engaging online events.
Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.
Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.
Permanent contract. Enjoy stability with long-term growth opportunities.
Global flatwork culture. The chance to influence the company right from the start and foster collaboration across borders.
A whole bunch of other benefits.
Bits of your job:
Communicate effectively with customers (when needed) and internal teams
Handle chargeback cases and support payment-related investigations
Work with customer payment-related issues, including Accounts Receivable (AR) tasks
Analyze data to identify trends, root causes, and opportunities for process improvement
Support KPI analysis and provide insights based on operational data
Stay up to date with industry regulations and compliance requirements
Provide exceptional customer service
Produce daily, weekly, and/or monthly operational and statistical reports
Perform other related tasks as required
Requirements
Key expectations:
Excellent attention to detail and a strong sense of responsibility
Ability to adapt quickly to changing priorities, processes, and business needs
Strong communication skills, with the ability to collaborate effectively with customers, colleagues, and stakeholders
Willingness to learn, grow, and continuously develop
Previous experience in Chargebacks, Payments, Refunds, Accounts Receivable (AR), or similar operational fields is an advantage
Proficiency in relevant computer applications
Excellent written and verbal English communication skills
Ability to multitask, prioritize workload, and manage time effectively
Customer-focused mindset with the ability to adapt to different personality types
Proactive, reliable, and capable of working independently while being a strong team player
Compensation: From $600 per month
Benefits
Paid
Holidays
Flexible
Days
Workations &
Team-buildings
Health
budget
Remote work &
Home Office
Trainings &
Courses around
the World
Our Premium
Brand Products
- 25 Working Days of Holidays - It’s vital for us that our employees would be well rested and come back to work even with more power!
- Remote work - Work from your happy place! It does not matter if it is Thailand, Bali or your own couch, you are free to choose!
- Flexible Hours - Work according to your own rhythm! On a Flexible day you can start your 8 hours shift at your chosen time.
- Workations and Team-buildings - Sometimes we need to lighten up our work routine. Spend some time with your colleagues in another city or abroad, do some teamwork, brainstorm, share a lunch or go for surfing!
- Health budget - Go to SPA, check your health, buy a bicycle or hit the gym, we will cover whatever fits your personal needs!
- Home Office - make your working place your dream office with your personal budget!
- Trainings and Courses around the World – found a conference, books or trainings which help you to become the Guru in your field? Share with us and jump in!
- Our Premium Brand Products - try our premium quality brand products which we are ready to #impactbillions with.
Our Hiring Process
Getting to know you
In the first call, let our recruiter learn about you and your story to check a potential fit. This is also a chance for you to ask first questions about the role and company.
Show us your skills
We want to see your practical insight by giving you a task related to what you would do in the position.
*The assignment applies to technical roles.
Manager’s interview
In this meeting, your future Leader will delve into your experience and potential contributions to the team, asking about your knowledge in business or technology.
Final chat
You made it to the very last stage! Here we already strive to cooperate with you, and give you feedback.
About us
We want to become a household name of outstanding products that better the lives of everyone it touches. We engineer and develop premium quality natural and organic health products, including supplements, beauty skincare, and pet care. We partner with doctors and experts, setting new industry standards for quality, efficacy, and innovation.
Impact Brands genuinely care about delivering first-class, cutting-edge quality products that you can be proud of playing your part. Impactors utilise integrity with a “results-oriented” mindset. Employees are valued and inspired to unleash their inner creativity and talent to perform their best work. If you are passionate about a healthy life and future and have ideas how to contribute reach out to us!
Let's
#IMPACTBILLIONS
together
APPLY NOW
Or want to apply for an internship? Send us your CV.
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