Junior Operations Specialist
REMOTE
About The Job
IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 300 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak). We are dedicated to helping improve the lives of people all over the world.
At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.
IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Junior Operations Specialist (Quality Assurance) and let’s impact billions together!
Our Treats:
Remote work. Whether it's your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace.
Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation.
Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.
More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work.
Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.
Personal development opportunities. Improve yourself through training online or conferences worldwide - Miami, Las Vegas, Dubai, Bangkok, etc.
Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.
Achievement Bonus. We celebrate our company's successes by offering an annual bonus.
Our company products. Get exclusive access to our health and wellness products.
Flatwork culture. The chance to influence the company right from the start.
Team spirit. Enjoy regular team-building activities and engaging online events.
A whole bunch of other benefits (Welcome Package, etc.).
Bits of your job:
Conduct quality audits by systematically reviewing customer service and sales agents' calls, assessing adherence to procedures, and identifying performance trends using structured evaluation criteria.
Analyze customer support tickets to detect recurring issues, measure response effectiveness, and generate data-driven insights for operational improvements.
Compile and present audit reports with key performance metrics, trend analysis, and compliance rates, ensuring data accuracy and actionable insights.
Monitor and assess customer interactions using predefined quantitative and qualitative metrics, highlighting areas for optimization through structured reporting.
Contribute to process improvement initiatives by interpreting audit findings, identifying root causes, and collaborating with the team to enhance efficiency and compliance.
Requirements
Student (of the last year) or graduate from Business, Management, Data Analysis, or similar field
Excellent communication skills in spoken and written Lithuanian & English
Great interpersonal and problem-solving skills
Ability to work in a fast-paced environment where improvements are continuously being made and things change quickly
Salary:
1000-1300 €/mon. NET
Keep in mind that we are open to discuss a different salary based on your skills and competences.
Benefits
Paid
Holidays
Flexible
Days
Workations &
Team-buildings
Health
budget
Remote work &
Home Office
Trainings &
Courses around
the World
Our Premium
Brand Products
- 25 Working Days of Holidays - It’s vital for us that our employees would be well rested and come back to work even with more power!
- Remote work - Work from your happy place! It does not matter if it is Thailand, Bali or your own couch, you are free to choose!
- Flexible Hours - Work according to your own rhythm! On a Flexible day you can start your 8 hours shift at your chosen time.
- Workations and Team-buildings - Sometimes we need to lighten up our work routine. Spend some time with your colleagues in another city or abroad, do some teamwork, brainstorm, share a lunch or go for surfing!
- Health budget - Go to SPA, check your health, buy a bicycle or hit the gym, we will cover whatever fits your personal needs!
- Home Office - make your working place your dream office with your personal budget!
- Trainings and Courses around the World – found a conference, books or trainings which help you to become the Guru in your field? Share with us and jump in!
- Our Premium Brand Products - try our premium quality brand products which we are ready to #impactbillions with.
Our Hiring Process
Getting to know you
In the first call, let our recruiter learn about you and your story to check a potential fit. This is also a chance for you to ask first questions about the role and company.
Show us your skills
We want to see your practical insight by giving you a task related to what you would do in the position.
*The assignment applies to technical roles.
Manager’s interview
In this meeting, your future Leader will delve into your experience and potential contributions to the team, asking about your knowledge in business or technology.
Final chat
You made it to the very last stage! Here we already strive to cooperate with you, and give you feedback.
About us
We want to become a household name of outstanding products that better the lives of everyone it touches. We engineer and develop premium quality natural and organic health products, including supplements, beauty skincare, and pet care. We partner with doctors and experts, setting new industry standards for quality, efficacy, and innovation.
Impact Brands genuinely care about delivering first-class, cutting-edge quality products that you can be proud of playing your part. Impactors utilise integrity with a “results-oriented” mindset. Employees are valued and inspired to unleash their inner creativity and talent to perform their best work. If you are passionate about a healthy life and future and have ideas how to contribute reach out to us!
Let's
#IMPACTBILLIONS
together
APPLY NOW
Or want to apply for an internship? Send us your CV.
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